The role of artificial intelligence in customer experience begins with the relevance of the words themselves. As customers, we clearly want our service to be an intelligent interaction ...

Technology is revolutionizing every industry, including health insurance. The advent of innovative health insurance ...

Narayandas, N. "Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation." Journal of Service Research 1, no. 2 (November 1998).

Improving customer experience is essential to business success. Companies are increasingly using AI-powered text analysis to ...

Conducting a Touch-Point Assessment Managing your customer experience is an ongoing and evolutionary process that takes time and cross-functional commitment if it is to deliver significant results.

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

As consumers increasingly turn to digital solutions, supplying a flexible, personalised and unique customer experience is essential. Are you ready? Lockdowns, social distancing, capacity restrictions, ...

Drive results and business success with better tracking of these indicators. Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for ...

“The tech and retail industry is evolving from point solutions for last-mile management and customer ... logistical efficiency and a quality customer experience to generate significant gains ...