Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction while ...

Teleperformance SE, the largest call center operator on the planet ... “When you have an Indian agent on the line, sometimes it’s hard to hear, to understand,” Teleperformance Deputy ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center ... have an Indian agent on the ...

Bloomberg reported that Teleperformance is rolling out the tech named accent translation, as well as background noise cancellation in its call centres in India. Deputy Chief Executive Officer Thomas ...

The world's largest call center operator, Teleperformance, is rolling out artificial intelligence to modify the accents of its Indian customer ... AI system softens an agent’s accent while ...

"When you have an Indian agent on the line ... The software comes as the call center industry faces challenges from the rise of AI chatbots. Last year, Teleperformance experienced a significant ...

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...

AI is now having its ‘rubber-meeting-the-road moment,’ and its impact is far-reaching, radically transforming ways of working. Going by a recent Bloomberg report, Teleperformance, a global ...