Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

As we enter 2025, the evolving managed service provider (MSP) industry faces economic, technological and business changes.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...