As we enter 2025, the evolving managed service provider (MSP) industry faces economic, technological and business changes.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI is revolutionizing e-commerce returns, cutting costs, reducing waste, and improving efficiency. Discover how automation ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Amazon has announced a trial run of a new feature that redirects customers to the brands' websites for products not available ...

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of ...

ACSI report reveals the top-rated grocery stores in the U.S.—and two beloved chains share the top spot. See the full ranking.

Starbucks is cutting 30% of its food and beverage menu to simplify operations, reduce wait times, and improve the customer ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...