Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...

However, 61% of contact center leaders report conversations with customers are more challenging since AI is not designed to handle complex, emotionally charged interactions, and this can create ...

eGain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers. Centered around making ...