The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and ... one platform with Teams Phone and Dynamics 365 Contact Center, contact ...

customer service dynamics, martech trends, and how generative AI is impacting our industry, platforms and practices. Our in-house research reports and market guides help you navigate the digital ...