Digital transformation relies on a data-driven strategy to improve decision-making, optimize operations, and enhance customer ...

For business leaders who want to overcome this challenge, here are five ways to prepare your organization for an AI transformation. Experts suggest an effective data strategy is crucial to helping ...

Organizations that have begun a digital transformation either use value stream management (VSM) or plan to use it to help ...

It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits ...

Let’s start with the basics. The term “operational maturity” may be relatively new to some marketers, but the concept is well established. It ranks how effectively an organization executes ...

What metrics and data were used when she refused to participate ... In terms of intellect, maturity, judgment, and community ...