Big problem emerges in IRS return-to-office mandate: Not enough desks
The Internal Revenue Service ordered customer service employees back to the office. There was just one problem: not enough desks.
The Definition of SaaS
This article is published by AllBusiness.com, a partner of TIME.
Forbes27d
Four Ways To Make Your Company More Customer-Centric In 2025
As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base that patronizes their products and/or service lines.
Vonage upgrades VCC Intelligent Workspace with AI tools to boost productivity
AI-driven platform reshapes customer service with smarter ... The company's new Vonage Contact Center (VCC) Intelligent ...
CRN28d
Accenture Exec: Why $2.5B Google Cloud-Salesforce AI Alliance Is ‘Beautiful’
From Google Workspace with Gemini benefits to more ... One Boosted Use Case: Real-Time Voice Translation Salesforce’s customer service platform, Service Cloud, is now more tightly integrated ...
Mass Transit6d
NJ Transit to open interim bus terminal as part of Hoboken Connect project
The bus terminal will allow for a more efficient workspace for the construction of the Hoboken Connect mixed-use project.