Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the contact ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Customer service agents are often the first and most ... Today’s agents are expected to manage omnichannel communications, including voice, chat, email and social media, while delivering ...

Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human ...

In another, a voice with a “professional” personality recapped a budget planning meeting with a serious tone. A third example depicted an airline customer service agent with a “calm” voice ...

Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual Stevie Awards for Sales & ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...