A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

External customers are dissociated from business operations and are often the ... retain customers for long-term repeat business. Customer service strives to create positive experiences for ...

Hyper-drive dealerships are transforming service operations with mobile units, tiered pricing, and tech-driven solutions to ...

Several social media users reacted to a claim that American Airlines is cutting airport customer service hours ...

the agency was receiving up to 100 million calls and 13 million service requests. While he said the agency’s customer operations were “extremely efficient” at handling that influx of ...

simpler and more digital customer service". As well as closing three sites, operations at its Dunfermline and Newcastle sites would also be affected by the plans. Sky News reports that the company ...