The Malaysian Communications and Multimedia Commission today recorded the statement of a customer service officer believed to have posted a “grossly offensive” remark on social media. In a statement, ...

The court heard that at the time of the offence, the 70-year-old was an employee of Forte Employment Services and was deployed as a customer service officer at Woodlands Checkpoint. As part of ...

Chief CX Officer, SQM Group. “Their achievement as Finalist for Call Center of the Year Award, winning Highest Customer Service for both the Financial and B2B Industries, and World-Class Call ...

After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon.

In this new role, Vila will focus on customer service, proactive risk management ... to Chief Operating Officer, Americas, within WeFi will further enable her to share her knowledge and aid ...