Customer support plays a crucial role in sustaining and growing businesses irrespective of any sector. There goes a proverb – ...

With proper setup and automation, businesses can ensure they never miss an opportunity and improve their response times.

Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its ...

best CCaaS platforms and how AI is changing the customer service landscape. Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy.

Voice-over-internet-protocol (VoIP) phone systems enable you to make calls and send texts over ... team collaboration and customer service. However, there are dozens of VoIP providers to choose ...

Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior ...