In this position, you may have to occasionally call to obtain information, but you're not taking inbound calls like a ...

best CCaaS platforms and how AI is changing the customer service landscape. Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven ...

Marchex has launched Engage for Service, its latest AI-powered solution for auto dealerships, designed to help service centers better understand their customer engagement, elevate customer ...

Growing a business in Toronto can feel like an uphill battle. You want to attract customers, but traditional ads don’t seem to work as well anymore. It’s frustrating pouring money into campaigns that ...

Customer support plays a crucial role in sustaining and growing businesses irrespective of any sector. There goes a proverb – ...

Voice-over-internet-protocol (VoIP) phone systems enable you to make calls and send texts over ... team collaboration and customer service. However, there are dozens of VoIP providers to choose ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy.

Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced the launch of Engage for Service, its ...