Applications for many customers require a multi-tenant architecture in which different models can be considered depending on ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the right CRM for your business.

Integrating the software with existing systems might call for additional equipment. Does the CRM workflow mean the sales or customer service teams will need new PCs, smartphones, or tablets?

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.  Jotform found its roots as an online form builder that gave businesses and ...

Major Australian hardware and DIY supply store Sydney Tools has exposed the data of its employees and customers after it left ...

We recently published a list of 10 Best Software Stocks to Buy According to Billionaires. In this article, we are going to ...

We recently published a list of 10 Best Software Stocks to Buy According to Billionaires. In this article, we are going to ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...