The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

How Agentic AI is revolutionising the contact centre - Jurgan Hekkink, Head of Product Marketing, Anywhere365 explains ...

As the Mercedes-Benz CLE300 Cab does not have a spare wheel due to space constraints, we tried repairing the blown tyre with ...

The General Pension and Social Security Authority (GPSSA) has announced a significant upgrade to its call centre, increasing its capacity to handle a greater volume of calls efficiently. This ...

Workers in customer-facing roles need to be supported and rewarded for compassion and natural responses to real-life scenarios over efficiency. As Parmar points out, the goal of AI should be to ...

DIGICEL has overhauled its Customer and Corporate Call Centre operations in Trinidad and Tobago, leading to the difficult ...

The cybercrime unit (south) of the Gurugram Police busted a fake call centre where fraudsters allegedly cheated Canadian na ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...