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Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, AnywhereNow. Building on the company’s history, the new brand steps up into a ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

The U.S. Postal Service ... with AI on the forefront” — a push that the agency expects to see come to fruition in a few months. “In the summer, we're going to be switching our call center ...

For many B2B companies, addressing this situation is now accompanied by AI to enhance the customer experience. An organization’s customer service management (CSM) solution is much like the body ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

Swiss Life has taken thoughtful steps toward responsible AI adoption, grounded in its core values of trust, transparency, and ...

Generative AI can help write marketing materials. Even more exciting is the promise of autonomous agents (agentic AI) flawlessly and seamlessly taking over a variety of customer service functions ...