Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Azercell’s Customer Support Center handled over 4 million inquiries across multiple communication channels, including phone ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time call center job ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

ServiceNow's acquisition of Logik.ai represents the company's continued strategic expansion into the CRM space, while ...

Senate Democrats are opening an investigation into reports that Elon Musk’s Department of Government Efficiency (DOGE) is attempting to replace some contract workers at the Education ...