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USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

USPS Vice President for Customer Experience ... to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our AI journey.” ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and ...

How many times do you call a customer service help desk before reaching breaking point? I came close when trying to arrange an internet connection for my new home earlier in 2025. Each time we ...

Discover KULR Technology's record Q4 2024 results with 44% YoY growth, 64% gross margins, and transformative 2025 plans in robotics, AI, and energy.

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...