How to Get Help Fast Xfinity, a subsidiary of Comcast, provides internet, TV, phone, and home security services to millions ...

Broadly speaking, current operating costs for most enterprises can be divided into four categories: business operation ...

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

This article explains why integrating multiple AI models is crucial for businesses to remain competitive in the age of AI innovation.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

ServiceNow, which provides businesses with outsourced IT and customer service support as well as other digital services, said ...

The Travelers Companies, Inc. (NYSE: TRV) today announced the 2025 Agent of the Year Award honorees, recognizing a select ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

Resolutions are the future of customer service, and Zendesk is leading ... new pre-built HRIS integrations, and a tailored agent workspace designed for employee service with task lists, approvals, and ...