Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

Navigating JetBlue customer service 1-844-215-2067 doesn’t have to be challenging. Whether you need to change your flight, inquire about baggage policies, or resolve a travel issue, JetBlue offers ...

It also provides food for thought for organisations looking to further boost agent job satisfaction and optimise how their frontline teams deliver empathetic and personalised support to customers.

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...