Let’s get back to the discussion of the definition of a customer: Are we talking about the customer as a business or the customer as a person? If the customer is a business, then it is likely that the ...

Retailers must find the right balance between keeping customers satisfied and protecting their bottom line, making returns a key factor for building customer loyalty. The global ecommerce market ...

And a retailer’s return policy or a customer’s negative returns experience can influence where they shop next. Returns, an inevitable consequence of buying and selling, creates friction ...

4. User and Best Buy employee Ukiyo_danny (u/Ukiyo_danny) wrote that in one recent shift he’d had to deal with a customer upset because they couldn’t return a tablet they bought at Target.

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.