However, building a winning data strategy hinges on data management ... interconnected world and a crucial lever for driving customer experience. As data volume increases, business stakeholders ...

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is ...

Customer experience (CX) is widely ... seamless integration of channels and smart use of data. The Indegene, iON CX Council Thought Leadership Report looks at what can be done now, and over ...

Shifting from solely physical stores to an omnichannel approach means moving away from a channel-centric strategy and instead ...

The right pricing strategy can also be an effective customer retention strategy.

In line with its continued endeavours to elevate the standards of customer experience across Abu Dhabi, the Department of ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile apps, brick-and-mortar stores, and even chatbots. The challenge for ...

This CEO not only gets it, but he will represent the new way of how brands should look to build a customer experience strategy that offers transparent communication that inspires customers to ...

Digital Silk is an award-winning California digital & brand agency dedicated to growing brands online. With a team of seasoned experts, Digital Silk delivers exceptional digital experiences through ...

The Effortless Customer Experience Strategy consists of three key pillars. The first, Closer to People, focuses on strengthening community connections to design proactive, fast, and highly efficient ...