Target Group has expanded its popular contact centre solution, implementing new functionality within its customer experience platform to summarise customer calls and drive better customer outcomes.

Enterprise Times participated in a roundtable discussion facilitated by AnywhereNow at the Savoy Hotel in central London.

The upcoming integration will offer patients 24/7 access to essential health information via text, chatbot, or voice call.

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025. Jason Roos Cirrus discusses - contact ...

Agent engagement and performance are key drivers of success in modern contact centres. Customer expectations have risen ...

Local authority became first in Scotland to introduce artificial intelligence to its customer contact centre in November.

AI is reshaping the workforce, creating new roles and demanding fresh skills. How can HR leaders prepare employees for this transformation?

The European Commission has launched a new Artificial Intelligence (AI) Action Plan aimed at transforming Europe’s strong ...

Partners are integral to AnywhereNow's success, and it is committed to maintaining its global partnerships through its Global ...

Keysight Technologies, Inc. introduces Keysight AI Data Centre Builder, an advanced software suite that emulates real-world ...

To become a global leader in artificial intelligence (AI) is the objective of the AI Continent Action Plan launched today. As set out by President von der ...