Target Group has expanded its popular contact centre solution, implementing new functionality within its customer experience platform to summarise customer calls and drive better customer outcomes.

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025. Jason Roos Cirrus discusses - contact ...

Agent engagement and performance are key drivers of success in modern contact centres. Customer expectations have risen ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Cisco believes that it is making this possible with the Webex Customer Experience portfolio through tools such as AI Agent and AI Assistant for Contact Centre that answer customers’ questions ...

Nair asserted, “There was a time when contact centre routing was solely about availability. Today, it focuses on matching the right agent to each customer. For instance, a customer requiring a ...