Official website of the Mayor of Moscow18 天
Moscow’s citywide contact center has been praised by the jury of the Crystal Headset ...
Neural networks are used to handle calls, train employees, analyze data to track trends, identify problems, and make ...
CMS Wire16 天
The True Cost of Contact Center Turnover (And How to Lower It)
Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...
Al Bawaba News1 个月
Interactive Intelligence web event reveals key 2012 contact center trends
(Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 ...
CMS Wire4 年
Contact Centers & CCaaS
Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...
Computer Weekly3 年
Infographic: 5 differences between call centers and contact centers
Download our exclusive infographic to find out what is the difference between call center vs contact center. I agree to my information being processed by TechTarget and its Partners to contact me ...
Mena FN13 天
Touchpoint One Launches A-GAME Hoops 2025 Uniting Leaders And Agents In Contact Center Success
Redefining Contact Center Gamification Through Authentic Leadership ... capabilities provide deeper insights into performance trends, helping leaders identify improvement opportunities and ...