The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

A contact center is an important communication point between a customer, and firm, and covers such tasks as customer support, ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

Interestingly, they also found that 64% of contact center employees say that their role involves both customer acquisition and customer service and that of the calls that come into their contact ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...