For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report! Unmatched User Satisfaction: Ranked #1 by real users for 19 ...

For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report! Unmatched User Satisfaction: Ranked #1 by real users ...

Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that ...

The move allowed Ryder to centralize its contact center and also provided unprecedented visibility into customer service operations. “As soon as that customer picks up the phone and dials into a Ryder ...

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 —Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment ...

The new AI agent should reshape the contact center operations while also enabling robust knowledge management. “For over two decades, Panviva has been the backbone of driving compliance for ...

The company prides itself to enable a new standard for Contact Center excellence. Voiso's innovative technology is helping ...

Driven by a commitment to operational excellence and customer-centric innovation, both companies are working together to transform du's contact center operations, addressing challenges such as ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...