Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

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Whether you're dealing with booking changes, cancellations, or refunds, Priceline customer service offers multiple ways to ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch of eGain AI Agent for Contact Center, a groundbreaking ...

Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk ...