Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry ...

The Madhya Kshetra Vidyut Vitran Company (MKVVCL) on Thursday announced that 250 channels have been added to the company call centre, taking the cumulative number to 800. The company stated that the ...

Hotel chain Premier Inn has confirmed jobs will be lost as it moves its telephone reservation call centre from the UK to ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...