Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

DIGICEL has overhauled its Customer and Corporate Call Centre operations in Trinidad and Tobago, leading to the difficult ...

A Sydney call centre startup is being acquired by US global services platform Zendesk for a reported $100 million. The deal for Local Measure comes 14 years after it was founded by CEO Jonathan ...

The General Pension and Social Security Authority (GPSSA) has announced a significant upgrade to its call centre, increasing its capacity to handle a greater volume of calls efficiently. This ...

Speaking to Sky News, the Science, Innovation and Technology secretary said he was determined to drive AI "through the ...

Losses from call scams plummeted by at least 200 million baht after the Thai government cut power and Internet to Myanmar border areas.