Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.

Russia's Federal Security Service has thwarted the work of an international network ... A total of 11 managers and employees of Russian call center offices were detained. Investigators have ...

“This award is a testament to the hard work of Jackson’s service center associates who enable us to provide best-in-class ...

MANILA, Philippines — Two women who were illegally recruited to work as call center agents in Laos have been rescued by the Bureau of Immigration (BI) at the Ninoy Aquino International Airport.