Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

If he were at work, he would’ve earned a demerit ... of calls has increased under the AI’s watch. At his previous call center job, without an AI program, he answered at most 30 calls ...