two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

Keene State College’s Institute for Lifelong Learning is the Cheshire Academy for Lifelong Learning (CALL). CALL classes are offered on campus on Fridays.

Luling's Waterworks Billing Office will close at 1:45 p.m. on April 3 for staff training, with alternative bill payment options available. Regular hours resume April 4.

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...