The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software ...

The shift to remote work changed call centers forever. Teams once packed into cubicles now work from home offices, coffee ...

With three years spent researching, comparing, and testing software products ... with advanced features for call routing, team collaboration and customer service. However, there are dozens ...

Building a data center is one thing. Making it work right is a completely different business, one that requires a variety of tools. Those tools are primarily software applications that help ...

Charleston County 911 is strengthening their emergency response by upgrading their call handling capabilotiesCharleston ...

The news is the latest upgrade for Google Meet users, coming not long after the company revealed its automatic framing tool will be coming to all Google Workspace platform tiers, giving more users a ...

Here are eight ways machine learning and artificial intelligence tools ... inside a data center that can be remotely monitored by data center infrastructure management (DCIM) software.

The restaurant giant is working with the tech company to develop proprietary tech systems including back-of-house computer ...