Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Fewer emergency callers are placed on long holds as metro Atlanta 911 agencies improve staffing problems and technology breakdowns.

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

Smart data systems enable call center agents to immediately source all the required, most relevant information during customer interactions. By analyzing past customer interactions, AI helps to ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

A text messaging feature at a 911 call center led to the arrest of a western Kentucky man involved in a rolling domestic ...

With so much overlap already, Lawrence County and Mercer County are exploring a merger of their 911 call centers.

With recent upgrades to its 911 call-handling systems and upcoming upgrades to the radio consoles, the Englewood Dispatch ...