Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

The bill follows an AJC investigation that examined calls across metro Atlanta and found an alarmingly high number of callers were left waiting for a 911 operator to answer.

Call center systems are often complex and hard for agents to navigate. Despite some advancements in call center technology, co-founder and CEO Mike Bourke explained that calls to health plans ...

An expert in 911 systems said the better local answer times match nationwide ... “You’re not thinking about how call center queues work, particularly if you’re on hold in the middle of a medical ...

there isn’t a monitoring center to field your call and assess your situation. Instead, a family member or caregiver can be alerted in the event of an emergency. Medical alert systems are made ...

The Dunwoody Police Department is taking public safety to new heights—literally—with the use of a rooftop-launched drone.

Seven dispatch centers will be transitioned into the new 37,000-square-foot Regional Operations and Communications Facility ...

The City and County of Honolulu’s Department of Transportation Services (DTS) has announced that the phone systems for TheBus ...

The affected numbers include TheBus and Skyline call center at 808-848-5555 and TheHandi-Van at 808-456-5555. However, the ...

Smart data systems enable call center agents to immediately source all the required, most relevant information during customer interactions. By analyzing past customer interactions, AI helps to ...