NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing ...

To mark its milestone, the nonprofit enhances call center staff training to better assist residents in crisis across 10 parishes ...

The FIA has accused personnel from other law enforcement agencies (LEAs) of conducting unauthorised raids on call centers and ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...