So what about that worry that AI could replace call center staff? Macmillan said that while some jobs may go, others will be created in their place. “The challenge isn’t really ‘What do you ...

A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...