Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support ...

Jim Browning is a software ... call centers operate by manipulating victims into disclosing personal and financial information over the phone. These centers typically impersonate credible ...

Charleston County 911 is strengthening their emergency response by upgrading their call handling capabilotiesCharleston ...

Teleperformance, the world’s largest call center operator ... machine-generated enhancements and human interactions. The software not only modifies speech patterns but also filters out ...

The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software ...