Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support ...

MightyCall, a leading provider of call center software solutions, today announced the release of its High-availability Seamless Redundancy Infrastructure, an advanced system designed to guarantee ...

Video meeting software enables more personal interactions in a remote environment with engaging features like screen sharing, breakout rooms, whiteboards and AI assistance. Companies across many ...

By connecting your call center software with a customer relationship management (CRM) program, agents have up-to-date ...

In addition, you’ll need to decide whether you’re willing to pay for a call recorder or whether you want free software with potentially fewer features. Keep in mind that the laws around call ...

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

Using HD VoIP calling, these software-based business phone systems ... various products and solutions like online faxing, VoIP, call center, and several more. All for both small and large ...

Joining forces with top scambusters to take on scammers from around the world, the team cracks into networks of organized ...

Charleston County 911 is improving how they respond to emergencies through new software, launched last week. Now, dispatchers ...

Kolkata: The Bengal Cyber Cell Wing and Bidhannagar Police carried out multiple raids on illegal call centres running in ...

We think Codan’s expansion in the communications sector supports long-term growth, with diverse and stable earnings contributions from its command center product. After a series of acquisitions ...