Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

MightyCall, a leading provider of call center software solutions, today announced the release of its High-availability Seamless Redundancy Infrastructure, an advanced system designed to guarantee ...

By connecting your call center software with a customer relationship management (CRM) program, agents have up-to-date ...

Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support ...

Charleston County 911 is improving how they respond to emergencies through new software, launched last week. Now, dispatchers ...

The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software ...

The Charleston County Consolidated Emergency Communications Center adopted new, more advanced call handling software that aims to improve emergency response for both the public and first responders.

We think Codan’s expansion in the communications sector supports long-term growth, with diverse and stable earnings contributions from its command center product. After a series of acquisitions ...