Call centers that include handling of calls along with live support software like email, chat or social media are more often referred to as contact centers. Calls that are customer support ...

Charleston County 911 is improving how they respond to emergencies through new software, launched last week. Now, dispatchers ...

Using HD VoIP calling, these software-based business phone systems ... various products and solutions like online faxing, VoIP, call center, and several more. All for both small and large ...

By connecting your call center software with a customer relationship management (CRM) program, agents have up-to-date ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

Teleperformance, the world’s largest call center operator ... machine-generated enhancements and human interactions. The software not only modifies speech patterns but also filters out ...

We think Codan’s expansion in the communications sector supports long-term growth, with diverse and stable earnings contributions from its command center product. After a series of acquisitions ...

The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software ...

Customer service software giant Zendesk will buy Sydney ... which is used to run call centres. Zendesk sells a bigger cloud-based customer service platform and will integrate Local Measure ...

The Charleston County Consolidated Emergency Communications Center adopted new, more advanced call handling software that aims to improve emergency response for both the public and first responders.