An IN (Intelligent Network) service that enables businesses to route calls to another call center if congestion occurs or to another telephone when the store is closed. See store locator service.

A call center feature that switches the call to the ... agent language capability. Skills-based call routing is typically an automatic call distributor (ACD) working in conjunction with a LAN ...

“Call centers are often the frontline of customer ... in their call center — with real-time transcription, smart call routing and sentiment analysis — reduced call resolution times by ...