That is what happened to the customer service rep in this story, so she took him literally ... So, I used to work in a ...

A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

A lot of the time, I get referred to a phone number to call ... center is reduce cost," said Jeff Gallino, the CEO of CallMiner, a software company that focuses on conversation intelligence and ...

ensuring a seamless customer experience. “Since our founding seven years ago, we have created a platform that uniquely understands contact center conversations,” Jain said. “It is a logical ...