A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

Verizon is handing out discounts left, right and center and there seem to be certain triggers you can use to get offered a ...

That is what happened to the customer service rep in this story, so she took him literally. Let’s read the whole story to see how her manager reacted. Careful what you say to your bank’s customer ...

Hsieh's guidance resulted in an obsession with pleasing the customer, and call center employees were encouraged to stay on the line for as long as necessary. Another one of Hsieh's tenets is to ...

A lot of the time, I get referred to a phone number to call ... center is reduce cost," said Jeff Gallino, the CEO of CallMiner, a software company that focuses on conversation intelligence and ...