Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

The restaurant giant is working with the tech company to develop proprietary tech systems including back-of-house computer ...

Customer service software giant Zendesk will buy Sydney’s Local Measure in a deal that values the contact centre platform maker at $100 million and completes its return from near collapse during ...