As part of the Solaria launch, Gladia has partnered with LiveKit, a leading open-source developer framework for real-time AI ...

Send us feedback and tips at [email protected]. Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial ...

Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading ...

Synnex's $2.8 billion blockbuster acquisition of call center operations leader Convergys ... leadership position in the Business Process Outsourcing (BPO) market, said Synnex CEO Dennis Polk.

Union Minister Jyotiraditya Scindia on Saturday inaugurated Ashoknagar's first-ever BPO (Business Process Outsourcing) center, marking a significant milestone for the region.Speaking to ANI after ...

As Bloomberg reports, the Paris-based outsourcing company Teleperformance ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy ...