Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Neural networks are used to handle calls, train employees, analyze data to track trends, identify problems, and make ...

Teleperformance is the largest call-centre operator in the world, and its employees in India provide customer support to some of its international clients. It entered the country in 2001 and has since ...