Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

The improved times come as state lawmakers are pushing for a multi-million -dollar overhaul of antiquated 9-1-1 system.

Good news for call center operators who are worn down by ... is raised to a higher pitch to sound softer. However, if an operator cannot tell if a customer is angry, the operator may not be ...