As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The fast pace of contact centers keeps everyone on their toes, but the managers and supervisors ensure daily operations run ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...

A joint operation by military, police, and local authorities in Mae Ramat District led to the seizure of call center ...