Many callers who report an emergency in Charleston County speak a different language, which can increase call volumes, making ...

Call center workforce management covers the following activities and processes: There isn’t a single solution that will ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Thailand has started cutting essential services including electricity, fuel, and communication signals since February 5.

Two major call centre operations are running commercial-scale investment frauds worth at least $275m, affecting 32,934 victims across 33 different countries to date, according to a new report. The ...

The restaurant giant is working with the tech company to develop proprietary tech systems including back-of-house computer ...

Consolidating the centers could mean streamlined operations and lower costs, but questions remain about whether service could ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of ... Vice President, Operations at Jackson.

The government has reported an 80% decrease in call center scam cases following a nationwide crackdown under Prime Minister ...

Denver's public safety agency is pushing to roughly double the fee for 911 emergency services, arguing it's necessary to keep ...