Calls that are customer support oriented make use of technologies like automatic call distribution, interactive voice response (IVR) and skills based routing. Adobe Experience Manager (AEM ...

Call center management best practices show that success ... missed or declined calls and IVR (interactive voice response) ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

There may be a reason. A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says ...